Support Ticket

an interaction between customers and the customer support team

Support Ticket

an interaction between customers and the customer support team

Project Overview

The term ‘support ticket’ describes an interaction between you and our customer support team. Open a ticket whenever you encounter an issue that needs our attention. We’re here to assist you.

Project Overview

The term ‘support ticket’ describes an interaction between you and our customer support team. Open a ticket whenever you encounter an issue that needs our attention. We’re here to assist you.

1-2 Months Duration

Project Timeline

problem statement

Problem

Users may encounter challenges when communicating with customer support agents. During a chat or call, frustrated users might

Struggle to articulate the situation accurately as it unfolded.
Forget critical details necessary for the agent to understand and replicate the issue.
Experience difficulty conveying their concerns clearly due to language barriers.
Feel emotionally charged and impatient, impacting their ability to express themselves effectively.
Lack of the technical vocabulary or understanding required to describe their problem comprehensively.
Hesitate to share sensitive, identifiable personal information, which could prevent them from granting screen-sharing access.

Solution & Goal

Create an easy-to-follow mechanism for creating support tickets.

Problem

Users may encounter challenges when communicating with customer support agents. During a chat or call, frustrated users might

Struggle to articulate the situation accurately as it unfolded.
Forget critical details necessary for the agent to understand and replicate the issue.
Experience difficulty conveying their concerns clearly due to language barriers.
Feel emotionally charged and impatient, impacting their ability to express themselves effectively.
Lack of the technical vocabulary or understanding required to describe their problem comprehensively.
Hesitate to share sensitive, identifiable personal information, which could prevent them from granting screen-sharing access.

Solution & Goal

Create an easy-to-follow mechanism for creating support tickets.

OUR WORK

Design PROCESS

UX Research

Exceptional customer support provides customers with the trust, accessibility, and familiarity akin to a traditional bank.

1.Prompt Issue Resolution:

Encountering app troubles? We understand your time is precious. Swiftly identify and tackle issues with our prompt solutions. Whether it’s a DIY fix or an upcoming team update, we’ve got you covered.

2. Seamless Support Integration:

Effortless issue resolution is our priority. We seamlessly integrate support tools to manage tickets and resolve concerns swiftly, ensuring a smooth user experience.

3. User Empowerment with FAQs:

Empower yourself with quick answers. Access our FAQs to resolve queries independently, reducing ticket volume and putting you in control of your app experience.

4. Proactive Issue Communication:

We don’t just solve problems; we prevent them. Identifying common issues, we communicate effectively with our product teams for lasting solutions, ensuring a better experience and minimizing disruptions.

5. Comprehensive Tracking and Improvement:

Every interaction matters. We meticulously track and measure user behavior, providing accurate insights to pinpoint pain points. This data-driven approach allows us to enhance your experience by swiftly addressing concerns.

Survey statics

The quantitative research involved an online survey of some questions which was taken by people and following were the findings.

user person

About

Sara is about to complete B.A in business Administration and hopes an internship will launch her career in project management.
Spends too much time on the internship at the computer, working a lot.
Needs to find easy way to deal with clients.

goals

Find easiest way to manage and deliver quickly response to clients.
It helps to Increase the productivity, and system facilitate better client communication for your business.