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EXOVATIONS® is a prominent home exterior remodeling company in the southeast, known for its expertise. The goal is to create a functional and visually appealing product that caters to users of all levels of expertise. Addressing the specific needs of the target audience is crucial for effectiveness and user-friendliness.
The goal of this project is to create a product that is both functional and attractive, and that will appeal to users of all levels of expertise. By taking into account the specific needs of the Target audience, designers can create a product that is both effective and user-friendly.
The website exhibits poor visual design, slow upload speeds, and a lack of quality images, leading to a confusing user experience. These issues contribute to low user engagement, impacting the site’s effectiveness and professionalism.
Identified Issues
1. Overlapping & Responsive Issues:
Users complain about overlapping images and irresponsive design.
Recommendation: Ensure proper scaling for responsiveness.
2. Visibility:
Congested text and low-resolution images.
Recommendation: Add HD images and equalize spacing between text.
3. Lack of Information:
Incomplete information on pages.
Recommendation: Add detailed information on all required pages.
4. Technical Glitches:
Users report server downtime and slow loading.
Recommendation: Ensure smooth loading without issues.
Question:
How satisfy are you with this new website design?
Shella:
Happy with the new website’s professional look and ease of navigation.
Question:
What kind of device do you use the most to access websites?
Lisa:
Uses iPhone and Fire Tablet, emphasizing the shift towards smartphones for internet access.
Question:
What kind of difficulties do you face while browsing website?
Olive:
Faces issues with slow loading, irritating popups, and bad color combinations on some websites.
Question:
What are your thoughts on our new website?
Debra:
Appreciates the significant improvement from the old website to the new one.
Question:
What calls to action do you want on our website?
Dorothy:
Stresses the importance of well-placed calls to action.
User Control & Freedom:
Users can cancel a download before it completes.
Consistency & Standards:
Maintained consistency in all designs.
Flexibility and Efficiency of Use:
Interaction speed enhanced for expert users.
Minimalistic:
Providing necessary information in an elegant way.
Visibility of System Status:
Navigation menu items set to underline when hovered.
Help Users:
Use toggle options to guide users.
34 years old, New York resident, married with a 2-year-old child, middle-income level.
John was working for a global company and did not have much leisure time as his work was taking too much time. So, to start a family, he decided to quit his job and invest his savings in a bookshop, which has been his dream since his university years. All he wants to do is be able to maintain his bookshop.
Needs
Improved design, proper scaling for mobile trends, bug fixes.
Pain points
Actual Information is missing. App is too old and is not proper scale according to mobile view. I am facing some payment issues and app crashes.
34 years old, New York resident, married with a 2-year-old child, middle-income level.
Needs
Improved design, proper scaling for mobile trends, bug fixes.
Pain points
Actual Information is missing. App is too old and is not proper scale according to mobile view. I am facing some payment issues and app crashes.
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